StepAhead Driving School
FAQ
Frequently Asked Questions
General Information
What are the requirements for enrolling in a driving course?
You must meet the minimum age requirement of 18 years, provide valid identification, and have a learner’s permit (optional).
How long does it take to complete a driving course?
Course durations vary based on the program. Most courses take 2–6 weeks to complete, depending on the schedule and student availability.
What types of vehicles are used for training?
We use well-maintained, dual-controlled vehicles equipped for both manual and automatic transmissions.
Do I need any prior driving experience to join?
No prior experience is required. Our beginner courses are designed for those who have never driven before.
What are the requirements for enrolling in a driving course?
You must meet the minimum age requirement of 18 years, provide valid identification, and have a learner’s permit (optional).
How long does it take to complete a driving course?
Course durations vary based on the program. Most courses take 2–6 weeks to complete, depending on the schedule and student availability.
What types of vehicles are used for training?
We use well-maintained, dual-controlled vehicles equipped for both manual and automatic transmissions.
Do I need any prior driving experience to join?
No prior experience is required. Our beginner courses are designed for those who have never driven before.
Lessons and Scheduling
Can I choose my driving instructor?
Yes, we allow students to select their instructor based on availability. We have both male and female instructors.
How can I book or reschedule lessons?
Lessons can be booked or rescheduled via our website or by contacting our office directly.
Are lessons available on weekends or after working hours?
Yes, we offer flexible schedules, including evening theory and weekends (Saturday), to accommodate students.
What happens if I miss a lesson?
If you notify us 24 hours in advance, we can reschedule the lesson without any additional charge.
Fees and Payment
How much does the course cost?
Costs vary depending on the type of course (beginner, refresher, advanced) and the number of hours. Contact us for a detailed fee structure.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and online payments. You can also make payments onsite.
Is there a refund policy?
Payments are allocated toward essential services, including fuel purchases, Ghana Drive, DVLA, and DVLA-approved eye centres. As a result, refunds are not possible. Thank you for your understanding as we work to provide these important services efficiently.
Testing and Certification
Do you provide help with the driving test?
Yes, we offer test preparation sessions, mock tests, and guidance for both theory and practical exams.
Can I take the driving test with the school’s vehicle?
Yes, our vehicles are available for use during your official driving test.
Will I get a certificate after completing the course?
Upon successful completion, you will receive a valuable certificate for a fee, which can greatly enhance your chances of obtaining your driving license. Don’t miss this opportunity!
Safety and Policies
Are your instructors certified?
Yes, all our instructors are licensed and certified professionals with extensive experience.
What COVID-19 precautions are in place?
We sanitize vehicles after each session and require students to wash their hands before and after training.
What happens if I feel unsafe during a lesson?
Our instructors are trained to ensure your safety and comfort. If you ever feel unsafe, inform the instructor or contact our office immediately.
Call Us +233 24 504 4093/ +233 57 052 4969